On this podcast we talk about what it takes to accelerate true partnerships and what enable us to deliver differential customer value.

  • How can you confidently deliver the service that our customers want and need to grow their business?
  • Do customer surveys go deep enough and provide you with actionable next steps?

Chief Customer Officer for Diversey, Frank Theis and Luminas CEO and Founder, D. Keith Pigues discuss the Forbes article,  Are Surveys Really Customer-Centric?  and the Harvard Business Review article, Customer Surveys Are No Substitute for Actually Talking to Customers 

You’ll never look at customer surveys the same way again after watching this insightful discussion!